Car Rental Regulations
1. THE INITIAL PROVISIONS
Tour Group Sp. z o.o. with its registered office at ul. Tenisowa 3880-180 Gdańsk, (KRS: 0000474171, NIP 9571070292, REGON 221942828) hereinafter reffered to as the Lessor shall provide for paid use the car specified on the first page of the Agreement, hereinafter referred to as the Vehicle.
The Lessee is a natural person or legal entity referred to in section LESSEE on the first page of the Agreement. The condition of the entering into the Agreement is the possession by the Lessee or a person authorized to use the vehicle a license of appropriate category for a minimum of 12 (group A, B), 24 (group C, C +, VANS) and 36 (D, E, SUV, BUS) months before the conclusion of the agreement and :
- must be aged 21 for groups A, B,
- must be aged 23 for groups C, C +, VANS
- must be aged 25 for groups D, E, SUV, BUS
2. START AND END OF RENTAL
Rental period starts from the date and time specified on the first page of the rental agreement.
Minimum rental period is 24 hours from the time specified in the rental agreement.
The rental period is defined in the provisions contained on the first page of the agreement.
Extending of the rental requires the Lessor`s consent. In the case of changing the return date of the vehicle the Lessor must be informed immediately, not later than 12 hours before the deadline for returning of the vehicle. Extension of the rental period for a time longer than 24 hours must be agreed in a branch of the Lessor or in the place agreed by both parties. No notification of the intention to extend the rental period of the vehicle and the return of the vehicle within 12 hours after the end of the Agreement is treated as a theft of and the Lessor may report the vehicle as stolen to the Police.
The extension of the rental period by the Lessee for more than 1 hour over a period included in the Agreement will cause that the Lessee must pay a charge for the next day of rental.
3. CHARGES FOR RENTAL
The charge is calculated for the whole day specified in the Rental Agreement.
The charge for the entire rental period specified in the Rental Agreement is collected in advance according to the applicable price list of the Lessor at the day of conclusion of the Agreement. The payment is possible when making a reservation on www.eco2drive.pl, www.eco2drive.com and by debit card or credit card when signing the Rental Agreement at the registered office of the Lessor or in a place agreed by the two parties.
Payment in cash is possible only after acceptance by eco2drive rent a car.
The Lessor may set a deposit for the rented vehicle in any amount not less than 500 pln gross. In this case, the amount of deposit, suitable for the group of vehicles is entered into the appropriate place on the first page of the Rental Agreement and paid to the Lessor at the time of transferring of a vehicle, and returned within 30 days from the return date of the vehicle, provided that the condition of the vehicle complies with the terms of this Agreement.
4. TRANSFER AND RETURN OF THE VEHICLE
The Vehicle is transferred on the day of conclusion of the Agreement unless the parties agree a different date of transferring of the Vehicle. The Vehicle is transferred with a full tank of fuel. The Lessee or other person authorized to take the vehicle are obliged to report any comments on the condition of the Vehicle at the time of transferring of the Vehicle. If the comments are not reported, it is assumed that the condition of the Vehicle is good, with no defects or faults that have not been reported at the time of transferring.
After the rental period the Lessee is obliged to return the vehicle at the place and at time specified in the Agreement. The Vehicle should be returned with a full tank. If the vehicle is vehicle retuned without full tank, the Lessee will have to pay an amount of 50 PLN net plus the cost of fuel applicable on the day of return of the vehicle to refill the tank.
The condition of the returned Vehicle must be not worse than at the time of its delivery by the Lessor.
The Lessee is obliged to return the keys and documents as well as any additional equipment delivered with the Vehicle.
5. VEHICLE INSURANCE
The Lessor declares that the vehicle has a full range of third-party insurance (OC) and comprehensive motor insurance (AC), which exempt Lessee (or the person driving the vehicle) from liability in case of collision and theft with the exception of:
-willful damage to the vehicle,
-damage resulting from gross negligence of Lessee concerning traffic safety or securing the vehicle,
-damage to the vehicle, if the person driving was drunk or under the influence of drugs or intoxicants, or had a valid license,
-damage to the vehicle in the event of exceeding the speed limit by at least 30 km/h or in case of another gross violation of traffic rules,
-when the driver fled from the scene of accident,
-in the case of theft of vehicle with documents and keys or in the theft of the vehicle, which had not all anti-theft devices activated,
-damage partially settlement under the Auto Casco insurance policy causes that the Lessee is charged for its share in damage according to the security package chosen by the Lessor, which is specified on the first page of the Agreement.
6. LESSEE`S OBLIGATIONS AND CONDITIONS OF USE OF THE VEHICLE
The Lessee, during the term of this Rental Agreement undertakes to:
-follow the principle of normal use of the vehicle;
-use all installed anti-theft devices each time when he/she gets out of the Vehicle;
-have important documents, required by the authorities controlling traffic;
-perform daily maintenance of the Vehicle and follow the instruction manual of the Vehicle;
-pay particular attention to indicators on the dashboard, and in the event of irregularities immediately contact the Lessor or service;
-use the right kind of fuel in accordance with the instructions of the Vehicle;
-keep the vehicle in proper cleanliness.
The rented vehicle may not be used:
-to tow other vehicles;
-in car races and in any competition;
-by a driver under the influence of alcohol, drugs or other intoxicating substances;
-against the customs, traffic or other regulations;
-outside the country without the Lessor`s consent;
It is forbidden to:
-smoke, drink alcohol, take drugs or other intoxicating substances in a rented vehicle;
-exceed the permissible load and transport the number of passengers greater than that specified in the vehicle documents;
-make in a rented car any modifications or other changes without the Lessor`s consent. This also applies to corporate labels and designations used by the Lessor.
In the event of a collision or accident:
-immediately inform the Lessor;
-inform the police or other appropriate authorities;
-secure the vehicle;
-to obtain documents and information necessary to eliminate the damage (a statement of the perpetrator, including data of participants, the number of insurance policy of the perpetrator together with the data of Insurer and note of the Police).
The Lessee acknowledges the obligation to make the Vehicle available to the Lessor to perform an interim review. In case of any repairs in the rented Vehicle, the Lessee must obtain the Lessor`s consent. In this case the Lessee is obliged to collect VAT invoice on behalf of the Lessor. When the Lessor recognizes that the repair was necessary and that the failure was not caused by the Lessee’s fault, the Lessor will return all costs in accordance with the submitted invoices.
7. LESSOR`S OBLIGATIONS AND LIABILITY
The Lessor, unless agreed otherwise in the Agreement, shall not be liable for damages suffered by the Lessee as a result of failure or damage to the Vehicle.
In the case if the vehicle is not in good working order for a period longer than 24 hours, the Lessor, if possible, will provides the Lessee or other user of the vehicle with a replacement vehicle. The replacement vehicle should have a standard corresponding to the rented vehicle, and if the standard is lower, then the rent will be reduced. Providing a replacement vehicle does not apply in cases if:
-the vehicle must stop for longer time because of the loss of documents or keys from the car by the Lessee;
-the vehicle must stop for a longer time because of damage is settled under the comprehensive motor insurance policy(AC);
-the vehicle must stop for a longer time outside the borders of the Republic of Poland.
8.ADDITIONAL CHARGES FOR RENTAL
Return of an unmade or unwashed car - PLN 50 gross.
Return of an unmade or unwashed bus - PLN 200 gross
Fee for transporting animals without the permision of the lessor - PLN 500 gross
Transfer of the lessee data upon request to authorized authorities (Police) - PLN 100 gross
Lost or damage to the license plate or sticker - PLN 500 gross
Lost of or damage to the registration certificate or insurance policy - PLN 500 gross
Lost of or damage to the vehicle key - PLN 1500 gross
Lost or damage to the hub - PLN 200 gross
Lost or damage to aluminum rims or tires - PLN 500 gross
Lost or damage to the ECO2DRIVE brand markings (stickers, frames) - PLN 200 gross
Making the vehicle available to a person not included in the rental agreement - PLN 500 gross
A trip outside the Republic of Poland without the permision of the lessor - PLN 1500 gross
Exceeding the mileage limit:
The cost of exceeding the limit of kilometers - 0.50 PLN / net for each kilometer.
Applies only when the kilometers limit has been entered into a contract.
Self-participation in damage, in particular destruction of the interior of the vehicle, damage to the windows, damage to rims, damage to the tires, damage to the bodywork and other settlements from the AC policy is respectively:
1. PLN 1500 pln for groups A, B, C, C +
2. PLN 4000 pln for groups D, E, SUV, BUS, Van
At the time the damage occurs during the lease period, the lessee undertakes to pay its own share in the appropriate amount, unless the protection option has been purchased at the time of signing the lease agreement and was entered on the first page of the contract.
For smoking, consumption of alcohol, drugs or other intoxicants in the vehicle, the Lessee will be charged a contractual penalty in the amount of the bail appropriate for a given vehicle group:
1. PLN 1500 pln for groups A, B, C, C +
2. PLN 4000 pln for groups D, E, SUV, BUS, Van
In the event of causing damage to the vehicle under the influence of unauthorized substances, the Lessee will be charged in full for the costs of repairing the Vehicle and restoring it to the previous condition.
In the event of a delay in the return of the Vehicle, the Lessee will be obliged to pay to the Lessor an amount equal to three times the daily rate for each commenced day of delay.
For the actions taken during the lease period, which will result in the loss of the guarantee for the Vehicle, the Lessee will be charged a PLN 5,000 contractual penalty.
When the Vehicle is used to tow other vehicles, the Lessee will have to pay a contractual penalty in the amount of 250 PLN for each of such violations.
In case of delay in returning the Vehicle, the Lessee will be obliged to pay the Lessor the amount of three times the daily rate for each day of delay.
For action taken during the rental period, which will result in loss of warranty on the vehicle, the Lessee will have to pay a contractual penalty in the amount of 5000 PLN.
9. PERSONAL DATA
The Lessee agrees to process the personal data in connection with the performance of the Rental Agreement, as well as to make it available by the Lessor for the purpose of OC/AC/NW insurance or in case of committing crimes or traffic violations.
The complaint may relate to the content of the agreement, the method of providing services by Tour Group Sp. z o.o., exceeding by the Tour Group Sp. z o.o. the deadline of the service, or incorrect calculation of charges under the agreement.
Complaints may be reported in writing to the following address:
Tour Group Sp. o.o.
ul. Królowej Jadwigi 137/2.13, 80-034 Gdańsk
with a note "Complaint"
via e-mail: email@example.com
In the case of a complaint submitted in writing or in electronic form, the applicant receives a written or electronic confirmation of receipt of the complaint within 7 days from the date of submission.
When the Customer sends the complaint, he/she is obliged to give the following data:
-first name and surname (name) and address of the person, who submits the complaint,
-the subject of the complaint,
-the circumstances justifying the complaint,
-date of conclusion of the Agreement and the order number,
-bank account number or address for the payment of cash, if such is the subject of the complaint
-signature of the person who submits the complaint in the written form.
-the date of submission of the complaint shall be the date of receipt the content of the complaint by the Tour Group Sp. z o.o. in written or electronic form.
Submission of the complaint does not suspend the obligation to pay service charges. If the complaint is considered positively, the amount which must be paid back will be given to the address or account indicated by the Customer.
-Tour Group Sp. z o.o. investigates the complaint within 14 days of its submission. If the complaint is not investigated within this period, it is believed that the complaint has been considered positively.
-Tour Group Sp. z o.o. shall respond to the complaint submitted by the Customer in writing. The answer to the complaint is final and ends complaint procedure.
-Disputes between the Customer being a Consumer and Tour Group Sp. z o.o. to the extent specified in paragraph 1 may be settled amicably in the Regional Inspectorate of Trade Inspection or arbitration court operating at the Regional Inspectorate of Trade Inspection in the manner and according to the procedures specified in the Act on Trade Inspection.
11. FINAL PROVISIONS
Any matters not provided for herein shall be regulated by applicable provisions of the Civil,Code. Any disputes resulting from or related to this agreement shall be settled by the court having jurisdiction over the registered office of the Lessor